FAQS

Globely responds ... what do you want to know?

FREQUENT QUESTIONS

Here you will find answers to the most frequently asked questions about our most requested services.
 
If your question is not on the list, write to us at hola@globelyballoons.com and ask us what you want!

Once our services have been contracted, if applicable, our staff performs the requested decoration based on structures (bases, tubes, connections, wire and metal lines, etc.) to support the balloons. Some of these elements, at the end of the event we collect them, since they are our property, but all the balloons are yours.

Our staff always carries everything necessary to carry out the installation and disassembly of the decoration to be carried out.

It is not essential. Although it is recommended.

Many places we already know from having done work previously, but if it is a new space, we can advise you better if we familiarize ourselves with the place and its characteristics.

We also need to receive instructions from you on where we will place the decorations, as well as for us to consider anything else that could affect the installation and access to our staff, cars and work utensils.

If you cannot be there, you can designate a person in charge of the place, or we can just go to see the place and take photos so that you can give us instructions by phone or email.
Yes. We offer our balloon decoration services to rooms
of parties, private homes, companies ... and in any location: interior, garden, beach.
For outdoor decorations you should consider that adverse weather conditions, such as wind, rain or excess sun can affect the result of the decoration.
• We ask you to comment with those responsible for the place, the placement of the decoration with balloons, since there are places where they could not let us pass because you did not warn them (according to them ...) It is always better that you verify it with the administration of the place .
• Notifies of the arrival of our staff to the place, at the agreed time. For our part, we will also contact those responsible to inform them that we carry materials and tools so that we can start and finish the work at the agreed time, and in case the place is not open or they allow us to pass, we will not be responsible for changes in the schedule that may affect the event.
• We will also inform those responsible that, in some cases, we need to use a power outlet since we carry electric machines to inflate the balloons and we need electricity. We carry the necessary extensions.
• We also agree on the disassembly and removal of all materials and tools such as the structures that hold the balloons and all the parts used, either the next day or at the end of the event as agreed with the client or with those responsible for the place .
Depending on the service you hire, it may last more or less time.
Depending on the decoration to be made, we calculate the estimated time for its completion.
Many jobs are already done from our balloon workshop, so they only require that we place each one in its place. That is a task that takes us little time.
Other works, due to their dimensions, must be carried out in the same place of the celebration. In these cases, the time will depend on the job itself. In each case, the estimated time for its execution will be communicated to the client.
The decoration is left for the duration of the event, and at the end of the event, if so agreed with the client, our staff will dismantle and collect the things. If there is no item to collect, the decoration remains in place indefinitely.
The balloons are always the customer.
All the balloons we use are of the best quality on the market, in order to guarantee optimal results in our balloon decorations, both in resistance and durability.
It is very random to speak of a specific duration, since environmental conditions directly affect the duration of the balloons. Under normal conditions, an interior decoration can last up to 30 days, also depending on the model of balloons used.
We use latex balloons in a solid finish, but if you want balloons in a pearl or metallic finish, the cost increases, request a quote in that case.
The new latex balloons with a chrome finish have a higher cost, which is almost double that of solid balloons.
In addition, we use balloons made of different materials such as PVC or Microfoil or mylar.
In all cases, the balloons are yours, but the structures that hold them are the property of GLOBOLOKURA and must be returned.
In case the structures that support the balloons suffer
damage, you must pay for the damage caused or for the total part if applicable. Damages caused by normal use that implies the wear and tear of any of the parts are not subject to payment.
If the structures that hold the balloons are not returned, you will have to pay for them.
The non-return of the bases and structures used can be agreed in advance with the client.

Yes. There are services that generate a travel charge.

This charge is charged only once and covers all the services that you are requesting for your event and depending on the location of your party, you will be given the information of this charge.

Each balloon delivery service is unique and is always performed by duly qualified personnel to handle any element of balloons. Likewise, said staff is capable of correcting any deterioration that your balloons may suffer during transport.
Our prices are competitive and we guarantee a service of the highest quality, backed by the professionalism of our team. We publish our prices and tell you that there is an additional charge for transportation. We give you the price and you decide if you want the service or not.
We are located in the downtown area of Mataró. We are forced to make this charge due to the distance and additional maneuvers involved in going to where the service is requested.
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Peninsula Shipping

Balearic shipping

We do NOT ship to the Canary Islands / Ceuta and Melilla. Sorry for the inconvenience